Shipping policy

Thank you for shopping with LaRoseXIV!

We work hard to process and ship your order as quickly as possible.

Order Processing

  • Orders are processed within 1–2 business days after payment is received.
  • Orders are processed Monday through Saturday, excluding holidays.
  • During new launches, promotions, or holidays, processing times may be slightly longer.

Shipping

  • Shipping rates are calculated at checkout based on your location and the shipping method selected.
  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • Delivery times are estimates provided by the carrier and are not guaranteed.

Incorrect Shipping Information

Please verify your shipping address before placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout.

Lost, Delayed, or Stolen Packages

Once a package has been transferred to the shipping carrier, it becomes the carrier's responsibility. If your package is lost, delayed, or marked as delivered but cannot be located, please contact the shipping carrier directly. 

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping box and packaging

We will review your claim and work to resolve the issue as quickly as possible.

Returns

All sales are final. We do not accept returns, exchanges, or cancellations unless you receive the wrong item or an item that arrives damaged.

Questions

If you have any questions regarding your order, please contact us through our Contact page, and we'll be happy to assist you.